Privacy Policy
Committed to Protecting Your Data

Last updated: October 6, 2026

Introduction

Northline Studios (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, including our SMS opt-in pages, contact us, or use our services.

Information We Collect

We may collect the following information:

Personal Information: Your name, email address, phone number, and company name when you complete a form or contact us.
Project Information: Information about your business, project requirements, and goals that you share with us.
SMS Consent Information: Your SMS consent selection and, where recorded, the date, time, source, and consent language associated with your opt-in or opt-out.
Communication Information: Messages, inquiries, and support correspondence you exchange with us.
Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on pages.
Cookies: Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide customer support.
Deliver services you have requested.
Coordinate appointments and communicate service or project updates.
Send customer care text messages when you have expressly opted in.
Record and manage your communication preferences, consent, and unsubscribe requests.
Send email marketing communications or newsletters with your consent where required.
Improve our website and services.
Analyze website usage and improve the user experience.
Comply with applicable legal obligations.

Consent to customer care text messages does not authorize promotional text messages.

SMS Opt-In and Consent

Northline Studios offers an optional SMS customer care program. Messages may include responses to inquiries, support updates, appointment coordination, and follow-up communications related to an existing inquiry or service.

You can opt in through our online form by providing your mobile phone number and selecting the optional SMS consent checkbox. The checkbox is not preselected. Providing your phone number, submitting an inquiry, or emailing us does not by itself constitute consent to receive text messages.

SMS consent is optional and is not a condition of purchase or of submitting an inquiry. We send SMS messages only to individuals who have provided the appropriate consent.

Message frequency varies depending on your inquiries and service needs. Message and data rates may apply.

You can withdraw SMS consent at any time by replying STOP to a text message. After opting out, you may receive a final message confirming your unsubscribe request, and you will receive no further messages through the program unless you opt in again.

For assistance, reply HELP or email [email protected].

SMS Information and Consent Sharing

“We do not sell, rent, or share mobile phone numbers or other mobile information with third parties or affiliates for marketing or promotional purposes.”

“Text messaging originator opt-in data and consent are not shared with third parties or affiliates for their own purposes, including marketing or promotional purposes.”

We may provide the information necessary to operate our SMS program to service providers that process it on our behalf, such as messaging platforms, telecommunications providers, and customer support systems. This processing is limited to providing the program, administering consent, and honoring opt-out requests; it does not authorize those providers to use your information for their own marketing.

The general information-sharing provisions below do not grant permission to sell SMS consent, transfer it for another organization’s marketing, or share mobile information for promotional purposes.

How We Share Your Information

We do not sell, trade, or rent your personal information. Subject to the SMS protections above, we may disclose information in the following circumstances:

Service Providers: To vendors that help us operate our business, such as hosting providers, email services, CRM platforms, and messaging providers, as necessary to provide their services on our behalf.
Legal Requirements: When disclosure is required by law or necessary to protect our rights, safety, or the rights and safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable law and the privacy commitments in this policy. Such a transaction does not itself authorize a new organization to use your SMS consent for its own marketing.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage communications and consent preferences, comply with legal obligations, and resolve disputes.

We may retain consent and opt-out records where necessary to document permission and prevent further unwanted messages.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing.
Withdraw consent.
Request a portable copy of your information.

To make a privacy request, contact [email protected].

To unsubscribe from SMS messages, reply STOP. To unsubscribe from email marketing, use the unsubscribe link in the email or contact us.

Withdrawing consent does not affect processing that occurred lawfully before withdrawal.

Cookies and Tracking

We may use cookies and similar technologies to support website functionality, understand website usage, and improve your browsing experience.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

Third-Party Links

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.