Terms of Service

Last updated: October 6, 2026

Agreement to Terms

By accessing or using the services provided by Northline Studios (“we,” “our,” or “us”), you agree to these Terms of Service. If you do not agree, please do not use our services.

Use of our services does not automatically enroll you in our SMS program. SMS enrollment requires your separate, express consent.

Services

Northline Studios provides web design, web development, branding, conversion funnels, AI systems, and related digital services. The specific scope, timeline, and deliverables for each project will be outlined in a separate project agreement or statement of work.

SMS Customer Care Program

Program Description

Northline Studios offers an optional SMS program for customer support and service-related communications.

Messages may include:

  • Responses to inquiries and support requests.
  • Support ticket updates.
  • Appointment scheduling, confirmations, and coordination.
  • Project or service updates.
  • Follow-up communications related to an existing inquiry or service.

This program is limited to customer care communications and does not include promotional text messages.

Consent and Enrollment

You may enroll by providing your mobile phone number and selecting the optional SMS consent checkbox on our online form.

The checkbox is not preselected. Providing a phone number, submitting an inquiry, emailing us, or accepting these Terms of Service does not by itself constitute SMS consent.

SMS consent is optional and is not a condition of purchase or of submitting an inquiry.

By opting in, you confirm that you are the account holder or authorized user of the mobile number provided and are authorized to consent to receive messages at that number.

Message Frequency and Rates

Message frequency varies depending on your inquiries, appointments, and service needs.

Message and data rates may apply. Your mobile carrier may charge you for messages sent or received according to your mobile plan. Contact your carrier with questions about your plan or charges.

Opt-Out Instructions

You can unsubscribe at any time by replying STOP to any text message from Northline Studios.

After you send STOP, you may receive one final text confirming that you have been unsubscribed. You will receive no further messages through the program unless you opt in again.

To rejoin, complete the SMS opt-in process again.

Help and Customer Support

For assistance, reply HELP to a text message or contact us at [email protected].

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message delivery depends on your carrier, network availability, and other factors outside our control. Delivery is not guaranteed.

Age Restriction

You must be at least 18 years old to participate in our SMS program. By opting in, you confirm that you meet this requirement.

Privacy

Our collection and use of personal information, including mobile phone numbers and SMS consent records, are described in our Privacy Policy.

We do not sell, rent, or share mobile information or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Service providers may process information on our behalf as necessary to operate the messaging program, as described in our Privacy Policy.

Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information required for your project.
  • Respond to requests for feedback and approvals in a timely manner.
  • Provide necessary access to platforms, accounts, and resources needed for project completion.
  • Make payments according to the agreed-upon schedule.
  • Own or have proper rights to any content, images, or materials you provide.

Payment Terms

Payment terms will be specified in your project agreement. Generally:

  • A deposit is required before work begins.
  • Payments are due according to project milestones or invoice dates.
  • Late payments may result in project delays or suspension of services.
  • All fees are in USD unless otherwise specified.
  • Refunds are subject to your project agreement and any rights provided by applicable law.

Intellectual Property

Client Content: You retain ownership of all content, materials, and information you provide to us.

Deliverables: Upon full payment, you will own the final deliverables created specifically for your project, subject to your project agreement and the exclusions below. This includes custom designs, code, and content we create for you.

Our Tools and Processes: We retain ownership of our proprietary processes, templates, tools, and general methodologies used in delivering services.

Third-Party Elements: Some projects may include third-party software, plugins, fonts, or stock images that are licensed separately and are not owned by either party. Their use remains subject to the applicable licenses.

Project Timelines

We will make reasonable efforts to meet agreed-upon deadlines. However, timelines are estimates and may be affected by:

  • Delays in receiving client feedback or approvals.
  • Changes to project scope.
  • Technical issues or third-party dependencies.
  • Events beyond our reasonable control.

To the extent permitted by applicable law, we are not liable for delays caused by circumstances beyond our reasonable control.

Revisions and Changes

Each project agreement will specify the number of revision rounds included. Additional revisions or changes to the project scope may incur additional fees and extend the timeline.

Confidentiality

We respect the confidentiality of your business information. We will not disclose your confidential information to third parties without your consent, except as required by law or to service providers bound by appropriate confidentiality obligations.

Portfolio and Testimonials

Unless you request otherwise or your project agreement provides otherwise, we reserve the right to display completed, non-confidential work in our portfolio and use it for marketing purposes.

We may request testimonials or case study participation, which you may decline.

Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner. Subject to applicable law and any express commitments in your project agreement:

  • We do not guarantee specific business results or outcomes.
  • Websites and systems are provided “as is” after any applicable warranty period.
  • We are not responsible for issues caused by third-party services or platforms outside our control.
  • We do not warrant that our services will be uninterrupted or error-free.

Nothing in these terms excludes or limits any statutory guarantee, right, or remedy that cannot lawfully be excluded or limited, including applicable rights under the Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law, Northline Studios shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, or data, arising from your use of our services.

Subject to any liability that cannot lawfully be limited, our total liability for claims related to our services shall not exceed the amount you paid us for the specific project in question.

Termination

Either party may terminate a project agreement under the terms specified in that agreement. Upon termination:

  • You are responsible for payment for work completed up to the termination date, subject to your project agreement and applicable law.
  • We will deliver work-in-progress files upon receipt of final payment, as provided in your project agreement.
  • Ownership of deliverables transfers only upon full payment, subject to applicable licenses and your project agreement.

Unsubscribing from SMS messages does not terminate a project agreement.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Northline Studios harmless from third-party claims, damages, or expenses arising from:

  • Your unlawful use of our deliverables.
  • Content or materials you provide that infringe another party’s rights.
  • Your violation of these terms or applicable laws.

This provision does not require you to indemnify us for loss caused by our own negligence, misconduct, or breach of these terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction where Northline Studios is registered, without regard to conflict of law principles, subject to any mandatory protections that apply in your jurisdiction.

Modifications

We may modify these Terms of Service periodically. Updated terms will be posted with a revised “Last updated” date.

Changes do not expand the scope of your SMS consent. If we introduce a different type of messaging that requires additional consent, we will obtain that consent before sending those messages.

Entire Agreement

These Terms of Service, together with any project-specific agreements and our Privacy Policy, constitute the entire agreement between you and Northline Studios regarding our services.

If a project-specific agreement conflicts with these terms, the project-specific agreement controls for that project, subject to applicable law.

Contact Us

If you have questions about these Terms of Service or need assistance with our SMS program, contact:

Northline Studios
Email: [email protected]
Website: www.northline-studios.com
Service availability: Remote — Available Worldwide